Terms of Service

Worried about the fine print? Here’s our promise: clear, kind terms so you always know what to expect.

1. Acceptance of these terms

Plain-English summary:

When you use neilnewell.com or buy from us, you agree to these terms.

By accessing, browsing, or purchasing on neilnewell.com, you confirm that you’ve read, understood, and agree to be bound by these Terms of Service and any policies referenced here. If you don’t agree, please don’t use the site.

2. Your account responsibilities

Plain-English summary:

Keep your details accurate and your account secure.

You’re responsible for providing current, complete, and accurate information and for safeguarding your login. You must be the age of majority in your jurisdiction to use the site. You’re responsible for all activity under your account.

3. Order acceptance and cancellations

Plain-English summary:

We confirm orders when they’re processed, and we may cancel if there’s fraud, stock limits, or clear errors.

All orders are offers to purchase and are subject to acceptance by neilnewell. We may refuse or cancel any order at any time for reasons including suspected fraud, inventory limitations, inaccuracies or errors in product or pricing information, payment issues, or shipping restrictions. If we cancel after you’ve been charged, we’ll issue a prompt refund.

4. Pricing, currency, and payment

Plain-English summary:

Prices are in USD. Taxes show at checkout. Your payment method must be authorized.

Prices are listed in USD. Applicable taxes are shown at checkout where required. By submitting an order, you authorize us to charge your selected method of payment. Accepted payment methods: PayPal, credit/debit cards, Stripe, Airwallex.

5. Shipping and delivery (summary)

Plain-English summary:

We pack within our stated handling time and ship with the stated transit time and fee.

Standard handling time: 2-4 business days. Standard transit time: 3-7 business days. Standard shipping fee: $6.99 per order. Delivery estimates may vary due to carrier delays or events beyond our control. For full details, see our Shipping Policy.

6. Returns and refunds (summary)

Plain-English summary:

You can return most items within the stated window. Refund timing is outlined below.

Return window: 30 days from delivery. Refund processing time: 5-7 business days after the item is received and inspected. Time for funds to appear on your statement: 5-10 business days (may vary by bank). No restocking fee. Original shipping is refunded only if we’re at fault. For full steps and conditions, see our Returns and Refund Policy.

7. Acceptable use

Plain-English summary:

Use the site respectfully and lawfully. Don’t harm it or misuse our content.

• No scraping, crawling, or automated data extraction without written permission.
• No attempts to disrupt, overload, or bypass security or access controls.
• No illegal, harmful, harassing, or abusive content or conduct.
• No impersonation or misrepresentation of your identity or affiliation.
• No unauthorized commercial use, including reselling our site content, images, trademarks, or brand assets.

8. Intellectual property

Plain-English summary:

Our site content is owned by or licensed to neilnewell. Please respect it.

All content on neilnewell.com—including text, graphics, logos, product images, and software—is the property of neilnewell or its licensors and is protected by intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works without prior written consent. All trademarks are the property of their respective owners.

9. Limitation of liability and warranty disclaimer

Plain-English summary:

We work hard to be accurate and reliable, but we can’t promise perfection. Our liability is limited as allowed by law.

The site and products are provided “as is” and “as available,” to the fullest extent permitted by law. neilnewell disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. To the maximum extent permitted by law, neilnewell and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising from your use of the site or products. Our total liability for any claim will not exceed the amount you paid for the product at issue.

10. Force majeure

Plain-English summary:

Events outside our control may affect services. We’ll do our best to keep you updated.

We’re not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, acts of government, labor disputes, utility or internet outages, carrier disruptions, or similar events. We’ll resume performance as soon as practicable.

11. Governing law

Plain-English summary:

Local laws apply where we operate.

These terms are governed by the laws of the country in which the brand operates, without regard to conflict-of-law principles.

12. Changes to these terms

Plain-English summary:

If we update our terms, using the site afterward means you accept the changes.

We may update these terms at any time. Changes take effect when posted on neilnewell.com. Your continued use of the site after changes are posted constitutes acceptance.

13. Contact

Plain-English summary:

We’re here to help.

Email: [email protected]