Return & Refund Policy

1. Overview of Return & Refund Parameters

We maintain customer-centric timelines to allow you ample opportunity to inspect, fit, and evaluate your garments. Below is a summary of our core return windows, processing timeframes, and fee structures:

Policy Parameter	Timeline / Condition	Additional Details
Return Window	60 Days from Delivery Date	Items must be unworn, unwashed, and in original packaging.
Refund Processing Time	12 Days from Item Receipt	Issued back to your original payment method.
Restocking / Hidden Fees	$0.00 (No Fees)	We do not charge any restocking fees for eligible returns.

2. Eligibility Criteria for Returns

To qualify for a successful return under our 60-day policy, items must satisfy the following professional standards:

• Timeframe: The return request must be initiated and physical items shipped back within 60 calendar days from the tracked delivery date.
• Product Condition: T-Shirts, Shirts, and Cardigans must be unworn, unwashed, unaltered, free from any perfume, deodorant, or smoke odors, and complete with all original product tags attached.
• Proof of Purchase: Returns require a valid order confirmation number or receipt associated with Neilnewell.

3. Step-by-Step Return Procedure

If you wish to return a product, please follow these standardized steps to ensure prompt handling:

• Step 1: Contact Support: Send an email to [email protected] with your order number, the specific item(s) you are returning, and the reason for the return.
• Step 2: Receive Return Authorization: Our customer care team will review your request and provide you with detailed return shipping instructions and the designated return address.
• Step 3: Pack and Ship: Securely package the items in their original condition and ship them back using a dependable carrier service.

4. Refund Processing & Disbursement Timeline

Once your returned package arrives at our inspection facility, our quality assurance team will verify the condition of the garments:

• Inspection & Approval: Upon confirming that the returned T-Shirts, Shirts, or Cardigans meet our eligibility requirements, we will approve the return request.
• Refund Execution Window: Your refund will be fully processed within 12 days from the date we receive your returned merchandise.
• Payment Method: Funds are credited automatically back to your original form of payment (credit card, PayPal, etc.). Depending on your financial institution, please allow an additional 3–5 business days for the credit to appear on your billing statement.

5. Exchanges

If you need a different size, fit, or color for your T-Shirt, Shirt, or Cardigan, the fastest method is to initiate a return for your original item within our 60-day window and place a separate new order for the desired item simultaneously, ensuring immediate stock reservation and rapid delivery.