Frequently Asked Questions (FAQs)
Welcome to the Neilnewell Help Center. Below you will find answers to our most commonly asked questions regarding our premium apparel collection (T-Shirts, Shirts, and Cardigans), shipping timelines, flat rate costs, and return policies.
Ordering & Processing
1. What is your order handling time?
Our standard order handling time is strictly 1 business day. Orders placed before our daily cut-off time of 5:00 PM (EST), Monday through Friday, enter our processing queue immediately.
2. Can I modify or cancel my order after placing it?
Yes, you can request a cancellation or modification by contacting us at [email protected] prior to the 5:00 PM (EST) cut-off time on the day of your purchase. Once an order has been handed over to our shipping carriers, it can no longer be cancelled.
Shipping & Delivery
3. How much does shipping cost within the United States?
We offer a straightforward flat rate shipping cost of $6.99 across all domestic US orders for our T-Shirts, Shirts, and Cardigans.
4. How long does delivery take?
Total delivery typically takes between 3 to 7 business days. This combines our 1 business day handling period with a carrier transit window of 2 to 6 business days.
5. Which carriers do you use for shipping?
We partner with leading, dependable nationwide logistics providers including USPS, UPS, and FedEx to ensure your garments arrive safely.
6. How can I track my shipment?
Once your order is dispatched, you will receive a confirmation email containing your tracking number and a direct monitoring link to check your delivery status.
Returns & Refunds
7. What is your return window?
We offer a generous 60-day return policy from the tracked delivery date. Items must be unworn, unwashed, and in their original packaging with tags attached.
8. Are there any restocking fees for returns?
No. We maintain a zero-fee policy with $0.00 restocking charges for all eligible returns.
9. How long do refunds take to process?
Once we receive and inspect your returned items, your refund is fully processed within 12 days back to your original method of payment.
Still Have Questions?
If your question wasn't answered above, our dedicated support team is ready to help you during our business hours:
- Store Name: Neilnewell
- Support Email: [email protected]
- Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday