Cancellation Policy
At Neilnewell, we strive to process and fulfill your orders for T-Shirts, Shirts, and Cardigans with maximum speed and accuracy. We understand that there are occasions when you may need to modify or cancel an order. This Cancellation Policy outlines the exact timeframes, procedures, and parameters governing order cancellations.
1. Order Cancellation Window & Cut-Off Time
Because our standard handling time is 1 business day, orders move rapidly from our sales system to our fulfillment floor. To successfully cancel an order without incurring shipping processing friction, requests must be submitted before our daily operational cut-off schedule.
| Cancellation Parameter | Requirement / Timeline | Details |
|---|---|---|
| Daily Cut-Off Time | 5:00 PM (EST) | Orders can be cancelled the same day if requested before this hour. |
| Processing Window | 1 Business Day | Once handed over to carriers (USPS/UPS/FedEx), cancellations are no longer possible. |
| Cancellation Fees | $0.00 (No Fees) | Approved cancellations are processed with zero penalty charges. |
2. How to Request an Order Cancellation
If you need to cancel your purchase of any T-Shirts, Shirts, or Cardigans, please adhere to the following procedure:
- Step 1: Contact Support Immediately: Send an urgent email to [email protected].
- Step 2: Provide Order Details: Clearly state your order reference number, full name, and the specific items you wish to cancel in your message subject and body.
- Step 3: Confirmation: Our team will verify whether your package has already been dispatched. If your request is received prior to the 5:00 PM (EST) cut-off window and before carrier handoff, we will confirm the cancellation and issue a full refund immediately.
3. Post-Fulfillment & Shipped Orders
If your order has already been processed, packed, and assigned a tracking number or handed over to our shipping partners (USPS, UPS, or FedEx), it can no longer be cancelled. In such instances, the package must complete its transit to your delivery address.
Once you receive the package, you are welcome to take advantage of our comprehensive 60-day return policy to send the items back for a full refund with zero restocking fees.
Changes and Modifications
If you wish to change a size, color, or shipping address rather than completely cancelling your order, please notify our support team before the 5:00 PM (EST) daily cut-off time so our staff can update your fulfillment record manually.
Customer Support & Cancellation Assistance
For any urgent order modifications or cancellation requests, our professional support team is available during our standard business hours:
- Store Name: Neilnewell
- Support Email: [email protected]
- Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday