Order Tracking
At Neilnewell, we want to ensure you can easily follow your order's journey from our fulfillment floor straight to your doorstep. This Order Tracking guide outlines how to monitor your T-Shirts, Shirts, and Cardigans shipments across our trusted carrier network.
1. Tracking Your Shipment
Once your order has been successfully processed within our standard 1 business day handling window and handed over to our logistics partners, a confirmation email containing your unique tracking number will be automatically sent to you.
You can click directly on the tracking link provided in your email or copy the tracking number to check live updates on the official carrier websites listed below:
| Shipping Partner | Tracking Portal | Typical Transit Window |
|---|---|---|
| USPS | www.usps.com | 2 to 6 business days |
| UPS | www.ups.com | 2 to 5 business days |
| FedEx | www.fedex.com | 2 to 5 business days |
2. Delivery Timeframes
Total delivery time is calculated by combining our handling time and the carrier transit window:
- Handling Time: 1 business day (Orders placed before 5:00 PM EST).
- Transit Time: 2 to 6 business days across the United States.
- Total Estimated Delivery: 3 to 7 business days from order placement.
3. Tracking Issues & Missing Information
If you have not received a tracking number within 2 business days of placing your order, or if your tracking status appears stuck or delayed, please check your spam/junk email folder first. If you still cannot locate your tracking details, our support team is ready to investigate.
Flat Rate Shipping Reminder
All domestic US orders for our apparel collection feature a straightforward flat rate shipping cost of $6.99, fully tracked from dispatch to delivery.
Order Tracking Support
If you need assistance locating your package or tracking number, please reach out to our support team during our regular business hours:
- Store Name: Neilnewell
- Support Email: [email protected]
- Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday