Returns Policy
Worried something isn’t right? We’ll make it right—gently, clearly, and fast.
| Quick facts | What to know |
|---|---|
| Return window | 30 days from the delivery date |
| Item condition | Unused, unwashed, with original tags; original packaging where possible |
| Return shipping | Our error: we cover. Change of mind/fit: you cover. |
| Exchanges | Yes, when the requested item is in stock |
| Support reply time | 1–2 business days |
| Refund timing | Processed 5–7 business days after we receive and inspect; 5–10 business days to appear on your statement |
| Restocking fees | None |
Your return window
You have 30 days from the delivery date to request a return or exchange.
What’s eligible
- Defective or damaged on arrival
- Wrong item sent
- Wrong size shipped
- Significantly different from the description
Item condition requirements
- Unused and unwashed
- All original tags attached
- In original packaging where possible
Photos we’ll need
- Clear, well‑lit close‑up of the issue (if applicable)
- Photo of the size tag and any product label
- Full front and back photos of the item
How to start a return or exchange
- Email [email protected] from the email used to order.
- Include your order number, reason for return, preferred resolution (refund or exchange), and the photos listed above.
- Wait for approval. We’ll reply within 1–2 business days with next steps and, if it’s our error, a prepaid label.
- Pack the item securely with original tags (and packaging when possible).
- Ship using the provided instructions. Share the return tracking number in your email thread.
- We’ll inspect upon arrival. Approved refunds are processed in 5–7 business days; exchanges ship once approved and available.
Who pays for return shipping
| Scenario | Return shipping | Original shipping fee | Refund eligibility |
|---|---|---|---|
| Our error (defective, damaged, wrong item/size, or significantly different) | We cover; prepaid label provided after approval | Refunded | Yes, after inspection |
| Change of mind or fit preference | You cover return postage | Not refunded | Yes, after inspection |
What we can’t accept
- Items that are worn, used, washed, or altered
- Items missing or with detached original tags
- Returns requested after the 30‑day window
- Minor cosmetic variations (for example, slight color differences from screen settings)
Exchanges
- We’re happy to exchange for the same item in a different size or color when in stock.
- If the item isn’t available, we’ll offer a refund once your return is approved and received.
- For our‑error exchanges, we cover the return shipping. For change‑of‑mind exchanges, you cover the return postage.
Approval and timing
- We confirm return requests by email within 1–2 business days.
- After we receive and inspect the item, refunds are processed in 5–7 business days. Your bank or card issuer may take 5–10 business days to post the credit.
Need a hand?
We’re here to help at every step. Email [email protected] and we’ll take care of you.