Refund Policy
Worried about getting your money back? We keep refunds clear and on time, so you always know what’s next.
| Refund timeline | Timeframe | What this covers |
|---|---|---|
| Approval → Processed | 5–7 business days | Starts after we receive and inspect your return, or confirm a refund without a return |
| Processed → Visible on statement | 5–10 business days | Time for your bank or payment provider to post the credit |
When refunds are approved
We approve refunds after we receive and inspect the returned item(s). If a return isn’t required, we’ll let you know by email when the refund is approved.
How we issue refunds
All refunds are sent to your original payment method. That means the same method you used at checkout: PayPal, credit/debit cards, Stripe, or Airwallex. Refunds are issued in USD.
Refund timing
Once approved, we process your refund in 5–7 business days. After processing, it typically takes 5–10 business days to appear on your card, bank, or PayPal/Airwallex statement.
Full refunds
When your return arrives in its original condition, we’ll approve a full refund to your original payment method.
Partial refunds
If returned items show minor wear, have missing tags or packaging, or arrive damaged in a way not due to us, we may issue a partial refund. We’ll email you what we found and the amount approved before we process it.
Original shipping
The original shipping fee ($6.99 per order) is refunded only when we’re at fault, such as shipping the wrong item or a confirmed defect.
Restocking fees
We don’t charge restocking fees.
Cases that may not require a return
Sometimes we can verify an issue without asking for the item back. If that happens, we’ll confirm approval by email and then follow the same processing and posting timelines above.
Questions about a refund?
We’re here to help. Email us at [email protected] and include your order number so we can respond quickly.