Privacy Policy
Worried about how your details are used? We keep them safe, use only what’s needed to serve you, and you’re always in control.
| Topic | At a glance |
|---|---|
| What we collect | Identity and contact details, order and delivery info, payment details handled by our partners, and technical data via cookies. |
| Why we use it | To fulfill orders, support you, prevent fraud, comply with law, and improve our site with analytics. |
| Sharing | With payment partners (PayPal, Stripe, Airwallex, and card processors), shipping carriers, analytics providers, and when required by law. |
| Your choices | Access, correct, or delete your data; opt out of marketing; manage cookies. |
| Contact | [email protected] |
1) What personal data we collect
Summary
- We collect what we need to process your order and support you.
- Payment details are handled by our payment partners.
- We use cookies and similar tools to run and improve our site.
Identity and contact details
Information you share with us, such as your name and email address, when you place an order or contact support.
Order and delivery details
Details needed to process and deliver your purchase, such as the items you buy and delivery information.
Payment information
Payment method details are processed securely by our payment partners listed in this policy, including PayPal, Stripe, Airwallex, and card payment processors.
Technical data and cookies
Technical information from your device and browser captured via cookies and similar technologies to keep the site working and to understand performance.
2) Why we process your data
Order fulfillment
To accept and process your order, take payment, arrange delivery, and send order updates.
Customer support
To answer questions, handle returns, and resolve issues you raise.
Fraud prevention and security
To protect you and our store from fraud, abuse, and misuse.
Site operations and analytics
To operate our website, fix errors, and understand how our store is used so we can improve your experience.
Legal compliance
To meet legal, tax, and regulatory requirements and to keep required records.
Marketing with your choice
With your consent, we may send updates about new styles or offers and may use optional cookies to make promotions more relevant. You can opt out anytime.
3) Cookies and similar technologies
Essential cookies
Required for core features like remembering your cart, processing checkout, and maintaining security. These are always on because the site won’t work without them.
Analytics cookies
Help us understand site performance, popular pages, and general usage so we can improve the experience.
Optional marketing cookies
May be used to tailor updates or promotions if you choose to allow them. They’re optional.
Manage your choices
You can disable non-essential cookies through your browser settings. Essential cookies cannot be turned off within our systems.
4) When and with whom we share data
Payment partners
To process payments and prevent fraud, we share necessary information with PayPal, Stripe, Airwallex, and card payment processors.
Shipping carriers
To deliver your order, we share delivery information with trusted shipping carriers.
Analytics providers
To measure and improve site performance, we share usage data with website analytics providers.
Legal and safety
We may share information when required by law, lawful request, or to protect the rights, property, or safety of our customers or our business.
5) Data retention
We keep personal data only as long as it’s needed for the purposes described here, including providing your order, supporting you, improving our services, and meeting legal or record-keeping requirements. When data is no longer needed, we delete it or anonymize it in a reasonable timeframe.
6) Your rights and choices
All customers
- Access: Ask for a copy of the personal data we hold about you.
- Correction: Ask us to fix inaccurate or incomplete information.
- Deletion: Request deletion where applicable.
- Marketing opt-out: Unsubscribe from marketing at any time.
- Cookies: Manage non-essential cookies via your browser settings.
To exercise any rights, contact us at [email protected]. We’ll respond as required by applicable law.
California residents (CCPA/CPRA)
You may have rights to know, correct, and delete personal information, to limit certain uses of sensitive information, and to opt out of the sale or sharing of personal information. To make a request, email [email protected]. We will verify and respond as required by California law.
EEA/UK residents (GDPR)
You may have rights to access, rectify, erase, restrict or object to processing, and data portability, along with the right to lodge a complaint with your local supervisory authority. You can also withdraw consent where processing relies on consent. Contact [email protected] to start a request.
7) Children’s privacy
Our store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us and we will take appropriate action.
8) How to contact us about privacy
Email: [email protected]
9) Effective date
This Privacy Policy is effective on the date this page is published.