FAQs
Worried about timing or fit? Here’s the short version: handling takes 2–4 business days, delivery takes 3–7 business days, and you have 30 days from delivery to return items in original condition.
| Topic | What to know |
|---|---|
| Ordering | Pay with PayPal, credit/debit cards, Stripe, or Airwallex. Prices in USD. Taxes shown at checkout where applicable. |
| Handling time | 2–4 business days |
| Transit time | 3–7 business days |
| Shipping fee | $6.99 per order |
| Returns window | 30 days from delivery |
| Refund processing | 5–7 business days after the item is received and inspected |
| Refund to statement | Appears in 5–10 business days (varies by bank) |
| Restocking fee | None |
| Support | Email [email protected] |
How do I place an order, and what happens after checkout?
Select your style and size, add to bag, and proceed to checkout. Pay with PayPal, credit/debit cards, Stripe, or Airwallex. All charges are in USD and taxes are shown at checkout where applicable. You’ll receive an order confirmation email. We’ll prepare your items during our 2–4 business day handling time, then email you tracking details once your order ships.
How do I choose the right size if I’m unsure?
Fit can vary by style. Check the product details and compare with a similar piece you already love. If you’re still unsure, email [email protected] and we’ll help you find the best fit.
What are the shipping fee, handling time, and transit time?
The shipping fee is $6.99 per order. Our standard handling time is 2–4 business days. After your order ships, standard transit time is 3–7 business days.
How will I get my tracking information?
As soon as your order ships, we’ll send you an email with a tracking number. Use that number on the carrier’s tracking page to follow your delivery. It may take a little time for scans to appear as the package moves.
What is your return window and what do I need for a return?
You can return items within 30 days from delivery. Please make sure items are in their original condition. There’s no restocking fee. Keep your order confirmation email handy so we can locate your purchase quickly.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed in 5–7 business days to your original payment method. After processing, it can take 5–10 business days to appear on your statement, depending on your bank or card issuer. The original shipping fee is refunded only if we’re at fault.
How can I contact support?
Email us anytime at [email protected]. We’re here to help with orders, sizing, tracking, returns, and anything else you need.