Cancellation Policy
Changed your mind? We’ll help you cancel quickly. If you contact us within 12 hours of placing your order, we can usually stop it before processing begins.
| When you contact us | Can we cancel? | Refund | What to do |
|---|---|---|---|
| Within 12 hours of order placement | Yes, in most cases if processing hasn’t started | Full refund to your original payment method; processing 5-7 business days; appears in 5-10 business days | Email [email protected] with your order number |
| After processing has started or the order has shipped | Not guaranteed; if shipped, it can’t be canceled | If cancellation isn’t possible, you may use our 30-day return window after delivery. Original shipping is refunded only when we’re at fault. | Email [email protected] and we’ll do our best to help |
Your cancellation window
You have 12 hours after placing your order to request a cancellation. This window starts at the exact time your order is submitted.
Once processing begins
Orders can move into processing quickly during our 2-4 business day handling time. After processing starts, we can’t promise cancellation. If the order has already shipped, it cannot be canceled.
How to request a cancellation
- Email [email protected].
- Use the subject line: “Cancel Order”.
- Include your order number and the email used at checkout.
- Tell us which item(s) to cancel, if not the full order.
- Share a brief reason so we can improve (optional).
We’ll confirm by email whether the cancellation was approved or if the order has already entered processing or shipped.
Refunds for approved cancellations
- Method: refunded to your original payment method.
- Timing: we process refunds in 5-7 business days after approval.
- Bank posting: most banks post within 5-10 business days.
- If canceled within the 12-hour window and before processing, any shipping charges paid are refunded with the order.
Shipping address accuracy
Please double-check your shipping address before completing payment. We ship to the address provided at checkout. If you spot a mistake, email us within the 12-hour window—once processing begins, address changes and cancellations aren’t guaranteed.
Need help?
If you’re unsure whether your order can be canceled, reach out. We’ll take care of you and respond as quickly as we can at [email protected].